Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
- Repeat orders. If you make payment more than twice in 24 hours, your credit card will be blocked 24 hours.
- If your card was reported scam or unauthorised used, then you will not able to use this card to purchase.
We will process your order within 2 business days.
You need email us ASAP
Please log into your account, we will also email you once it shipped
This charge in your bank statement may show ( *Watches.com / Hong Kong *** / Clothes / jewelry) and so on, don’t worry, if you have any concern, please contact us.
If you need to swap an item
Returns and Exchanges
Shipping typically takes between 2 – 5 business days, although it may take longer depending on your location.
Please email us with the photo what you received
Please email us with the photo of damaged items.