18+ Restricted

Free shipping on all orders over $100.00

Delivery Guranteed

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Faulty Device? Report to

sales@ecigaroo.com

we can easily add the replacement to your next order

 

FAQs

Payment

Why always show Payment Failure ?

  1. Repeat orders. If you make payment more than twice in 24 hours, your credit card will be blocked 24 hours.
  2. If your card was reported scam or unauthorised used, then you will not able to use this card to purchase.

What happens after payment is successful ?

We will process your order within 2 business days.


What will show in my bank statement after my credit card charged?

This charge in your bank statement may show ( *Watches.com / Hong Kong *** / Clothes / jewelry) and so on, don’t worry, if you have any concern, please contact us.


Faulty Device

The device is a dud when I open it, what should I do?

Due to the cost of shipping, we will send you a replacement with your next order.

Shipment


How long does shipping take?

Shipping typically takes between 2 – 5 business days, although it may take longer depending on your location.


Can I track my order?

Yes, we will email you your tracking information once your order has been shipped so you can monitor its progress.


I found the address is incorrect, and the parcel is on the way, what should I do?

You have to contact the courier as there is no way they will return to our warehouse. Please contact them and give them the correct address. P.S: You must represent us (as the sender) to ask them to redirect the parcel to a new address.


Free Standard shipping

On all orders above $100

Genuine Stock

Wholesale / Retail

100% Delivered

Guranteed Money Back

Secure Checkout

Visa / MasterCard / JCB