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Refund Policy

Refund policy

Faulty Device

For most device issue, we will replace the faulty device with your next order(New order).

We have specific unreplaceable condition on some products like IGET BAR, please read carefully the description on products page.

Ecigaroo is running with low profit business, due to the nature of electronics, we only add the replacement to your next order. This is the way to reduce unnecessary post fee and give our customers lowest price.

If you have any questions before shopping, please email us at sales@ecigaroo.com


Our policy lasts 7 days. If 7 days have gone by since your products arrived, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If the parcel is returned by AUSPOST (Wrong Address / Receiver Reject / No collection at post office or other reasons ), we cannot accept as nobody sign the Aviation Declaration, the parcel will be destroyed by the board force.

Non-returnable items: 

  1. The return date has exceeded 7days;
  2. The disposable sealed package has been opened and the product has no quality problems;
  3. The product has obvious traces of use;
  4. Missing package, accessories, or receipt, serious damage, contamination, etc.
  5. You may not return E-Juice, liquid products, pods, or other consumable products for hygienic reasons and therefore it is NON-REFUNDABLE.
  6. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and the payment will automatically be applied to your original method of payment within 1-3 business days. 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this, and you still have not received your refund yet, please contact us at support@ecigaroo.com


To return your product, you should contact us with your order number first, please agree with us before delivery;

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  • In case of a partial refund, if the amount paid after the refund still exceeds the free shipping terms ($100 AUD), no shipping charges will be deducted. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you fail to produce your receipt, device serial number, or another acceptable purchase certificate, ECIGAROO reserves the right not to refund or replace.

We check all the information on our website very carefully.

However, occasionally an error may occur, or the manufacturer may update information we do not know. We reserve the right to correct inaccurate information and are not responsible for misprints.

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